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How to Establish a Palliative Care Program

Managed Care

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Community Hospitals
Academic Hospitals
Subacute and Skilled Care
Custodial Care
Ambulatory Outpatient Care
Home Care
Hospice Care

Financing Community Hospitals
Managed care is a term with many meanings. In relation to hospital reimbursement, it means that the managed care company pays the hospital under the terms of a contract it negotiates with the hospital. Managed care pays a discount of the hospital's usual charges. The way in which the hospital is paid under managed care usually takes one of the following forms:

  • Discounted Fee-for-Service
  • Negotiated per diem
  • Capitation

Discounted Fee for Service The hospital receives a percentage of its usual fees. The percentage for an individual contract is confidential, but ranges from 30-80% of the hospital's usual charges.

Discount fee-for-service rewards the hospital for accumulating as many fees as possible for an individual patient. The managed care company counters this by reserving the right to determine whether the services are medically necessary and/or which services are covered.

Negotiated Perdiem The hospital receives a negotiated rate per patient per day. The amount is confidential, but ranges from $600 to $1500 per day for general inpatient care. Haggling over individual charges is eliminated. The hospital is rewarded for using only appropriate services. The managed care company counters by determining whether the patient meets their criteria for medically necessary hospital days. Under this arrangement, managed care wants to decrease length-of-stay. The financial incentive is to increase length-of-stay.

Capitation The hospital receives a negotiated amount per patient enrolled in the health care plan per month. The hospital agrees to assume the risk of potential costs of the care of the patient in exchange for a predictable revenue stream whether or not those services are used. Under this system, the hospital is rewarded for using only the most appropriate services.
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Financing Academic Hospitals
There is no fundamental difference in how academic hospitals are reimbursed from community hospitals. However, a few notes are pertinent.

Overall costs are higher at academic hospitals than at community hospitals. When managed care companies are negotiating contracts with hospitals, they are comparing academic hospitals with community hospitals on two criteria: cost per case and "quality". In addition, they are not paying for graduate medical education of resident physicians.

Cost per case is calculated by dividing the total costs of the hospital by the total number of hospitalized patients. This number is generally available. For example, in Chicago in 1998, the average cost per case for an academic hospital was in the range of $10,000-$12,000. The average for community hospitals was in the range of $6,000 to $8,000.

Quality is determined in a number of ways. It is a matter of intense argument as to which measure, if any, is valid. On most measures, academic hospitals would argue that their scores are inaccurate because their case mix is different from community hospitals. They would say they care for more complex cases. Therefore, measures of mortality or morbidity are likely to be inaccurate.

In order to avoid this quagmire, quality is also measured by patient satisfaction. There are national surveys that hospitals use to measure patient satisfaction. These scores are generally available and permit managed care companies to compare hospitals.
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Financing Subacute and Skilled Care
Managed care pays for subacute care if it is in the policy and plan in which the insured participates. Coverage is usually limited.
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Financing Custodial Care
Custodial care is not usually covered under most managed care health plans. However, a growing number of people purchase long-term care insurance.
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Financing Ambulatory Outpatient Care
There are a variety of ways that ambulatory outpatient care is paid for under managed care, including:

  • Full capitation
  • Fee-for-service
  • Carve-outs
  • Global budgets

Full capitation In full capitation, the managed care company gives the health care provider a set amount of money (capitation) per member per month. The health care provider must then pay for all of the health care our of the total amount. In other words, the health care provider takes the risk if the cost of health care exceeds the amount paid. Alternatively, the health care provider gets to keep the balance if the costs are less than the amount paid.

Capitation can be full-risk, or only partial. For example, in a full-risk capitation plan, all of the health care costs, including hospitalization, operations, diagnostic tests are included in the contract. Alternatively, partial risk capitation may relate only to the ambulatory outpatient portion of health care.

Fee-for-service Much of managed care is still conducted on a fee-for-service basis. However, the fee paid is usually deeply discounted over usual and customary fees. The rationale is that in exchange for a reliable panel of patients, a physician will be willing to accept much less money per visit. The threat is that if the physician doesn't like the proposed fee structure, the plan will contract with another physician and take the business elsewhere.

Most managed care fee-for-service plans include a utilization review process. Colloquially called "mother-may-I" by physicians, this means that the physician must ask permission from a central review person for things like chest x-rays and referrals to specialists.

Carve-outs For some specialty services, eg. Bone marrow transplant, a managed care company may establish a special contract with a provider for that service. It may include not only the physician's fees, but all the costs associated with providing that service to a patient.

Global budgets Some managed care companies own and manage all of the components of health care. Kaiser would be an example where they own the hospitals, the clinics, the diagnostic facilities, etc. In these cases, there is a global budget to cover all services. However, they use fee-for-service and capitation mechanisms as budget management tools to manage productivity and costs within the global budget.
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Financing Home Care
Many managed care companies cover home care services. However, the coverage varies by company and by plan. Increasingly, managed care negotiates contracts with preferred agencies. These are often national companies that compete on the basis of costs and quality.
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Financing Hospice Care
Managed care is a generic term for a variety of insurance plans. Most managed care plans have a provision for hospice care. Some cover hospice care in the same way that Medicare does. If a patient is eligible for the Medicare Hospice Benefit, he or she can elect that coverage whether or not they are enrolled in a managed care company's plan. Authorization from the managed care plan is not required.

Under current regulations, a Medicare managed care plan (such as Medicare+Choice) will continue to receive 25% of its Medicare capitation for a patient who elects the Medicare Hospice Benefit because it remains responsible for the care of problems not related to the terminal illness.

Some managed care plans try to "unbundle" or otherwise negotiate the services provided to its members by an individual hospice. For example, if the managed care plan already covers prescriptions and home care services, they will try to have the hospice provide only the nurse or social work or chaplain visits on a fee-for-service basis rather than under a single per diem rate.

Next, consider Government (Veterans Administration, Active Duty Military).

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Help develop CAPCManual. Send your comments, questions, suggestions to: fferris@sdhospice.org
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CAPCManual Attribution:  von Gunten CF, Ferris FD, Portenoy RK, Glajchen M, eds. CAPCManual: How to Establish A Palliative Care Program. New York, NY: Center to Advance Palliative Care, 2001.   © Center for Palliative Studies, San Diego Hospice & Palliative Care, San Diego, CA and
The Department of Pain Medicine and Palliative Care, Beth Israel Medical Center, New York, NY, 2001

Permission to reproduce for non-commercial educational purposes with display of attribution and copyright is granted.
Last updated: February 20, 2002

Elements
Select section:
Basis, Context, Components, Case Examples

•  Basis of Palliative Care Practice
      Palliative Care Definitions
         Historical Definitions
            WHO
            Oxford Textbook
            ABHPM
            NHPCO
         Palliative Care
         Applicability
         Application to Patients at Risk
         Differences–Hospice & Palliative Care
      Values, Ethical Principles
         Values
         Ethical Principles
      Conceptual Framework
         Square of Care
         Square of Organization
         Square of Care & Organization
      Norms / Standards of Practice
      Guidelines
      Policies, Procedures
         What are They?
         Developing, Implementing, Evaluating
      Measures
      Definitions of Common Terms
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•  Context
      Tensions
         In Therapeutic Relationships
         Within Host Organizations
         Within Healthcare System, Community
      Who's the Customer
      US Healthcare
         Acute Care Hospitals
         Long-term Care Facilities
         Home
         Hospice Care
      Financing US Healthcare
         Expenditures for EOL Care
         Overview by Settings, Revenue Sources
            Medicare
            Medicaid
            Commercial Insurers
            Managed Care
            Government (VA, Military)
         Financing
            Community Hospitals
            Academic Hospitals
            Subacute, Skilled Care
            Custodial Care
            Ambulatory Care
            Home Care
            Hospice Care
                  Eligibility
                  Covered Services
                  Reimbursement Rates
                  Unintended Consequences
         Financing Physicians
            Coding
               Procedure / Service Codes
                  Coding Based on Time
                     Frequently Used E/M Codes
                        Example
                  Addition of Procedure Codes
            Diagnosis Codes
               ICD-9 Codes for Palliative Care
               Avoiding Concurrent Billing Problems
                  Example
            Documentation
               Example
            Physician Reimbursement
               Medicare
                  Medicare Hospice Benefit
                     Non-hospice Physicians
                     Associated with a Hospice
               Medicaid
               Commercial Insurers
               Managed Care
               Government (VA, Military)
         Financing Non-physician Providers
      Hospital–Hospice Relationships
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•  Program Components
      1º, 2º, 3º Model of Palliative Care Delivery
      Interdisciplinary Care
         Members of Interdisciplinary Team
            Core Competencies
               Physician
               Nurse
               Social Worker
               Chaplain
               Volunteer
      Specialized Environments
      Types of Services
         Consultation Services
            Consultation Etiquette
            Consultation Documentation
               Sample Note
         Inpatient Units
            Developing an Inpatient Unit
               Staffing
               Acuity
               Nursing Model
               Unit Size
                  General Ward vs. Palliative Care Unit
            Roles
            Decisions
            Case Example
               Nursing Staff
               Physician Staff
               Other Staff
               Advice
         Home Care
            Eligibility, Medicare Home Health Benefit
               Covered Services
               Usually Not Covered
         Hospice Care at Home
         Ambulatory Outpatient Care
         Respite Care
      Financing Palliative Care Programs
         Acute Hospital
         Skilled Care Nursing Home
         Hospice
         Home Health
         Ambulatory Outpatient
         Managed Care
      Financing Physicians in Palliative Care
      Financing Non-physicians in Palliative Care
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•  Case Examples
      CAPCManual Case Examples
      Pioneer Program Case Examples
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