Responding to Opportunity
To relieve the burden of unnecessary suffering associated with serious life-threatening illness,
CAPCManual strives to suggest strategies for the development of palliative care
programs to provide:
- Concurrent care to anyone living
with a life-threatening illness that is causing suffering
- Supportive care to anyone at significant risk of developing a progressive incurable illness
who might benefit from the services provided by palliative care programs
- Care for the dying in acute and long-term care institutions and at home
- Care for the dying who are not on the Hospice Medicare Benefit
(or an alternative healthcare plan), either because they are not
eligible, or won't agree to the conditions of enrollment
To achieve these goals palliative care providers will need to
consider:
A paradigm shift from "care of the dying" to care that focuses
on "relieving suffering and improving quality of life"
Early access to a concurrent mix of therapies intended to
modify disease and relieve suffering throughout the illness
experience
The development of strategies to bring selected palliative care
services to patients and families who are at risk of developing a life-threatening
illness in the future
Expansion of hospice and palliative care service lines to
include all settings where patients experience illness and die
A primary, secondary, tertiary model for the development of
palliative care services that includes:
Choose words to facilitate communication; avoid acrimony about
the words used to describe care to customers and stakeholders
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CAPCManual Attribution:
von Gunten CF,
Ferris FD,
Portenoy RK,
Glajchen M, eds.
CAPCManual: How to Establish A Palliative Care Program.
New York, NY: Center to Advance Palliative Care, 2001.
©
Center for Palliative Studies, San Diego Hospice & Palliative Care, San Diego, CA
and
The Department of Pain Medicine and Palliative Care, Beth Israel Medical Center, New York, NY, 2001
Permission to reproduce for non-commercial educational purposes with display of
attribution and
copyright is granted.
Last updated: February 20, 2002
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Rationale
Select section:
Changing Illness Experience
Changing Expectations and Needs
Progressive Healthcare Response
Responding to the Opportunity
Changing Illness Experience
Illness in the Past
Progress Fighting Disaese
Illness Today
Prolonged Illness Experience
Chronic Disease Process
Determining Prognosis
Cancer
Manifestations
Predicament
Prolonged End-of-life Experience
Sudden Unexpected Death
Predictable Decline
Slow Decline, Multiple Acute Crises
Death in the US
Leading Causes of Death
Setting of Death
Desired
Reality
Multiple Issues Cause Suffering
The Square of Care
Morbidity
Pain
Need for Assistance
Social, Financial Impact
Implications for Care
Variable Need for Care
Opportunities
For Patients
For Families

Changing Expectations and Needs
Increased Consumer Autonomy
Picker Institute 8 Dimensions of Care
Goals, Not Problems, Drive Care
Shift to Goal-oriented Care
Expect Competence, Expertise
Expect Comprehensive Assessment
Expect Effective Communication
Expect Participation in Decision-making
Expect Timely, Continous, Coordinated Care Delivery
Expect Assistance with Caregiving
Caregiver Training, Support
Caregiver Financial Support
Alternate Settings of Care
Respite Relief

Progressive Healthcare Response
Focus on Disease-modifying Therapy
Focus on Care of the Dying
Early Hospice
Modern Hospice Movement
Dame Cicely Saunders
Origins of "Palliative Care”
Evolution of Hospice, Palliative Care
In United Kingdom
In Canada
In United States
Convergent Evolution
Hospice, Palliative Care in US Today
Hospice Growth
Continued Unmet Opportunity
A Public Health Issue

Responding to the Opportunity
Paradigm Shift in Thinking
Provide Concurrent Care
Consider Application to Those at Risk
Expand Services, Settings of Care
1º, 2º, 3º Model of Delivery
Expand Access to Expertise
Create Specialized Environments
Many Names, Same Focus of Care
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